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Team Lead - Java Support Engineers - Relocation package is provided

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Job Title : : Team Lead - Java Support Engineers - Relocation package is provided
Location : : Brussels, Belgium
Posted on : : Wed Jul 04, 2018
Apply before : : Sun Aug 19, 2018
Job Type : : Employee
Experience required : : 6 years - 10 years
Job category: : Leads
 Job Description

Our customer in Vilvoorde, leader in Data Governance software, is urgently looking for a Team Lead - Java Support Engineers to support their customers.  We are looking for an hands-on Teamlead who can coach and manage our Java Support Engineer team.

Tasks and responsibilities:
Motivate the team, providing direction to ensure the team achieves their objectives and deliver impeccable service;
Coaching and mentoring team;
Providing a focal point for issue escalation to ensure healthy customer relationships;
Resolving support tickets within the limits of contractual service level agreements (SLA);
Replicating bugs;
Coordinating and tracking the escalation of tickets;
Managing all communication with customers and partners required to resolve support tickets;
Maintaining a record of all communication and actions in ZenDesk;
Contributing frequently answered questions to the knowledge base;
Participating in responding to community questions and discussions;

Bachelor or Master degree;
2-3 years managing personnel and processes in a Customer Success role;
5-8 years’ experience as a Support Engineer or in a related role;
Extensive knowledge of Java/REST API methods and previous experience with an enterprise solution;
Experience with client-facing situations (phone calls, e-mail, webex) and you’re comfortable in dialogue;
Experience in a Support/Help Desk environment (ticket tracking, documentation);
Technical expertise with relational databases, Java based web applications, workflows and/or enterprise service buses (ESB);
Experienced in working closely with software developers;
Experience in IT Infrastructure components is an advantage;

Flexible hours;
Challenging position at market leader, working on top products;
Personal development and opportunities to visit conferences world-wide;
Great salary package;
Relocation package (when coming from abroad);
Group & health insurance;
Company car & fuel card;
Net allowance;

Please send your CV to

Apply before : Sun Aug 19, 2018
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